Orders and Returns
Reminder for ALL Orders
- The billing address which you provide us, must match your credit card statement address.
- You will receive an automatic e-mail reply with a confirmation number after placing your online order.
- Your card will not be charged until your order ships (usually within one business day).
- Included in your order will be an invoice with a breakdown of all costs. Your purchase will show as “eoGEAR” or “eoGEAR / Kinesis” on your statement.
- You will get an e-mail when your order ships. UPS, FedEx & some USPS shipments include tracking numbers.
- We only ship eBay orders to the United States (usually UPS Ground) and Canada (usually Air Parcel Post). Our published eBay shipping rates are for orders shipped to the Continental US only — shipments to Alaska, Hawaii or Canada are additional as they ship via USPS (approx. $3-5 additional).
- Everything we sell is new with the original manufacturers US warranty (no black market gear sold here).
- VISA, MasterCard, Discover, American Express or prepaid certified funds accepted.
- Disputes or shortages must be reported within 30 days after your shipping date.
- Orders shipped to Canada and other countries outside the US are subject to the local customs fees and are not included in your payment.
- Returns accepted from 60 days after receipt.
- All returned merchandise must be in undamaged packaging or original box with all parts and instruction sheets — product must be in new resalable condition.
- The United States Postal Service (USPS) is the least expensive method for shipping items with that weight less than two pounds and usually costs less than $4. UPS or FedEx Ground is the least expensive method for items with a ship weight over 2 lbs. and costs about $6-$11. The Postal Service charges about twice as much as UPS for items with a ship weight over 5 pounds, or those packages with a higher insurance value. For merchandise exceeding $30-$40 in value, use an insured and traceable service.
- eBay purchases are subject to a 5% restocking fee (we still have to pay the eBay listing fee, even if you return the merchandise).
- No refund on any shipping charges.
- Most purchases made on eBay come with a 7-day review/return period (shipment must be postmarked or shipped back to us within 7 days after you receive it).
- Return to us via traceable & insured method — keep your shipping receipts as we cannot be responsible for gear lost by your shipper!.
Our address: eoGEAR, 11874 E 18500 N, Mount Pleasant UT 84647